How can we help you?
FAQ
Shipping
Where does Borcelle Tech ship?
Borcelle Tech currently ships in the United States, Canada, and some European countries. Please [click here] to learn more about shipping countries.
What will be the average processing time?
The average processing time is 2-4 business days, and it will be separated from the shipping times.
How long does it take to ship my order?
The shipping time varies based on the destination. Please [click here] to learn more about shipping time and shipping countries.
What are my shipping charges?
Borcelle Tech offers FREE SHIPPING WORLDWIDE.
What are your shipping methods?
Borcelle Tech currently offers standard shipping; however, the shipping time varies based on the shipping countries.
Which areas do you ship to in the US?
Borcelle Tech does ship to the following states:
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- Washing DC
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennesse
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
Which international countries do you ship to?
For international countries, please [click here] to find out our international countries Borcelle Tech ships to.
Return
What is your return policy?
Borcelle Tech offers a 30-day return policy for most products, provided they are unused and in their original packaging. Some exclusions apply, so please refer to our Return Policy page for more information.
What if I received a defective or damaged product?
If your product is defective/damaged upon arrival, please email us at support@borcelle-tech.com with the title "Damaged Product", your name, your order number, and high-quality photos of the damaged product. Borcelle Tech will either issue a full refund or send you a new one free of charge.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. If you are returning an item for any other reason, you will need to cover the cost of return shipping.
Can I return an item if I've opened the packaging or used it?
In most cases, we accept returns for items that are unused and in their original packaging. However, certain items may be subject to additional restrictions or fees if they have been opened or used. Please refer to our [return policy] for specific details.
How long does it take to process a return?
Once we receive your returned item(s), it may take up to 5-7 business days for us to process your return and issue a refund or exchange. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
Can I return an item purchased during a sale or promotion?
We do not accept returns for items purchased during a sale or promotion, unless the item is defective or damaged upon arrival. Due to the discounted nature of sale items, all sales are final, and we are unable to accept returns or exchanges for these items. Please make sure that you have picked your desired color, size, products before going to the checkout pages, as returns will not be accepted for changes of mind.
Can I receive a refund if I paid with a gift card or store credit?
Since we do not accept gift cards or store credit as payment methods, this scenario does not apply. All refunds are processed back to the original payment method used at the time of purchase.
Payment
What payment methods do you accept?
Is my payment information secure?
Yes, we take the security of your payment information very seriously. Our website uses industry-standard encryption technology to ensure that your personal and financial data are protected during transmission. Additionally, we do not store your payment details on our servers after the transaction is complete.
Are there any additional fees associated with my purchase?
In most cases, the price you see listed on our website is the final price you will pay. However, depending on your location and the payment method chosen, there may be additional fees such as sales tax or currency conversion fees. These fees will be clearly outlined during the checkout process before you complete your purchase.
Does your store offer installment payment options?
We currently do not offer installment payment options for purchases made on our website. All orders must be paid for in full at the time of checkout using one of the payment methods accepted on our site.
Can I use gift cards or store credit to make a purchase?
Unfortunately, we do not accept gift cards or offer store credit as a payment method for purchases on our website. We apologize for any inconvenience this may cause.
Orders
How do I cancel or modify my order?
If you need to cancel or modify your order, please contact us at support@borcelle-tech.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with the tracking information for your package. You can also log in to your account to view your order status and tracking information.
You can also track your order here.
Are your products guaranteed to withstand multiple durability tests?
Our products are engineered for everyday protection, safeguarding your devices from common accidents such as drops or falls. They are not intended for repeated stress tests or intentional misuse. As such, our warranty does not cover damages resulting from such activities. We encourage the use of our products for their designed purpose, and we’re here to support you within the scope of our warranty for normal use cases.
How do I place an order?
How do I contact customer service?
You can contact our customer service team via email or live chat. Our team is available Monday through Friday from 10am-5pm, weekends from 11am-4pm CST to assist with any questions or concerns you may have.
Can I add items to an existing order?
Unfortunately, we are unable to add items to an existing order once it has been placed. If you wish to purchase additional items, you will need to place a new order through our website.
Can I ship my order to a different address?
While we do not currently offer an explicit option for customers to designate a different shipping address during checkout, customers can manually enter a different shipping address if they wish. Please note that any shipping address provided by the customer is their sole responsibility. We cannot take responsibility for shipments sent to incorrect addresses provided by the customer. It is the customer's responsibility to ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues.
Is there a possibility of delays in shipping or order processing?
Occasionally, factors beyond our control may result in delays in shipping or order processing. This could include unexpected high order volumes, inclement weather, or disruptions in supply chains. While we strive to fulfill orders promptly and efficiently, please understand that there may be instances where delays occur. Rest assured that we are actively monitoring your order and will keep you informed of any significant delays. If you have any concerns about the status of your order, please don't hesitate to reach out to our customer support team for assistance. We appreciate your understanding and patience in such situations.
Is it possible that my order may experience delays in shipping or processing?
At times, unforeseen circumstances beyond our control may lead to delays in shipping or processing orders. These factors could include unexpectedly high order volumes, adverse weather conditions, or disruptions in supply chains. While we make every effort to fulfill orders promptly and efficiently, we want to be transparent about the possibility of delays. Rest assured, we continuously monitor your order's progress and will keep you informed of any significant delays. If you have any concerns regarding the status of your order, please feel free to contact our customer support team for assistance. We appreciate your understanding and patience in such instances.
General
Can I use the phone number displayed on my bank statement to contact you if I have any questions about your products?
The phone number on your bank statement is for verification purposes only. For any questions or support, please contact us via email at support@borcelle-tech.com. Thank you!
How can I get in touch with customer service if there’s no phone number listed?
We are dedicated to providing exceptional customer service and have found that our online support system allows us to offer more efficient and effective assistance. By focusing on email and live chat, we ensure that your inquiries are documented and handled by the right expert in a timely manner. This approach also allows us to maintain a record of all communications, ensuring nothing gets lost in translation and that we can continuously improve our service. Rest assured, our customer support team is committed to resolving any issues you may encounter with promptness and care.
