We currently ships in the United States, Canada, and some European countries. Please [click here] to learn more about shipping countries.

The average processing time is 2-4 business days, and it will be separated from the shipping times.

The shipping time varies based on the destination. Please [click here] to learn more about shipping time and shipping countries.

Yes—we offer free shipping on all orders over $50.
Shipping fees apply to orders under $50 and will be calculated at checkout.

We keep shipping simple, transparent, and tailored to your pace.

Choose Standard Shipping for $4.99—available worldwide, with delivery in 7 to 15 days.

Need it sooner? Express Shipping is just $5.99, available in the U.S., and arrives in 3 to 7 days.

Every order includes tracking, and if your cart hits $50 or more, shipping is on us—no matter which method you choose.

We ship to all 50 U.S. states—including Alaska and Hawaii.
Please note: we don’t currently deliver to U.S. territories.

Absolutely! We ship to select international destination.

You can view the full list of supported countries by [click here].

We accept returns within 30 days for most products, as long as they’re unused and in their original packaging.
A few exceptions may apply - please visit our [Return Policy] page for full details.

If your product arrives defective or damaged, we’ve got you covered.
Please email us at support@borcelle-tech.com with the subject line “Damaged Product,” and include your name, order number, and clear photos of the issue.
Once we’ve reviewed your submission, we’ll arrange either a full refund or a free replacement—whatever works best for you.

Return shipping is free for damaged or defective items.
For all other returns, a flat return shipping fee (typically $6.95–$8.95) will be deducted from your refund.

Once we receive your return, please allow 5–7 business days for processing.
Refunds are issued promptly after approval, though timing may vary depending on your payment provider.

Sale and promotional items are final sale.

We do not accept returns or exchanges for items purchased during a sale or promotion, unless they arrive damaged or defective.

Due to their discounted nature, these items are not eligible for change-of-mind returns. Please double-check your selections before checkout to ensure you’ve chosen the right color, size, and product.

We currently do not accept gift cards or store credit as payment methods.

As such, all refunds are processed back to the original payment method used at checkout.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

All payments are processed securely to ensure your information stays protected.

Absolutely—your payment details are protected. We use secure encryption and trusted payment gateways to keep your information safe at every step.

We currently do not offer installment payment options. All purchases must be paid in full at checkout using one of our accepted payment methods.

At this time, we do not accept gift cards or store credit as payment methods. We appreciate your understanding and apologize for any inconvenience.

Need to cancel or update your order?
Please reach out to us at support@borcelle-tech.com as soon as possible after placing your order.
We’ll do our best to assist, but changes may not be possible once your order has been processed or shipped.

As soon as your order ships, we’ll send you a tracking link via email. You’ll be able to monitor your delivery status in real time from there.

We’re unable to add items to an order once it’s been placed.

To purchase additional products, please place a new order through our website.

You’re welcome to ship your order to an address different from your billing address.

Simply enter the preferred shipping destination during checkout.

Please double-check that all details are accurate, as we’re unable to make changes once the order is placed. We’re not responsible for delivery issues caused by incorrect or incomplete addresses.

While we aim to fulfill all orders promptly, occasional delays may occur due to factors beyond our control—such as high order volumes, severe weather, or supply chain disruptions.

We closely monitor every shipment and will notify you if a significant delay arises.

If you have questions about your order status, our support team is always here to help.

Thank you for your patience and understanding.

We’re here to help.

Reach out via email or live chat—our team is available:

Monday–Friday: 5 PM–10 PM CST

Weekends: 11 AM–4 PM CST

We’ll be happy to assist with any questions or concerns.