We accept various payment methods such as credit cards, debit cards, PayPal, Apple Pay, Google Pay, and more. You can choose your preferred option at checkout.

We process and ship orders within 2-4 business days. The delivery time depends on your location and the shipping method you select. You can check the estimated delivery date on the product page or in your order confirmation email. For shipping times, please [click here].

Once your order is shipped, you will receive a tracking number and a link to track your package online. You can also log in to your account and view your order history and status.

You can also click here to track your order.

We want you to be happy with your purchase. If you are not satisfied with your order, you can return it within 30 days of delivery for a full refund or exchange. The items must be unused, unworn, and in their original packaging. To initiate a return, please contact our customer service team and provide your order number and reason for return.

Click here to find out more about our return policy.

You can reach us by email or live chat. Our customer service team is available weekdays from 5pm to 10pm, weekends from 4pm to 10pm CST. You can also visit our FAQ page for more information and answers to common questions.

If you need to cancel or change your order, please contact us as soon as possible by email, phone, or live chat. We will try our best to accommodate your request, but we cannot guarantee that we can do so once the order has been processed or shipped.

We appreciate your feedback and would love to hear from you. You can write a review on our website by clicking on the product you purchased and scrolling down to the “Write a Review” section. You can also contact us by email, phone, or live chat and share your thoughts and suggestions.

We are dedicated to providing exceptional customer service and have found that our online support system allows us to offer more efficient and effective assistance. By focusing on email and live chat, we ensure that your inquiries are documented and handled by the right expert in a timely manner. This approach also allows us to maintain a record of all communications, ensuring nothing gets lost in translation and that we can continuously improve our service. Rest assured, our customer support team is committed to resolving any issues you may encounter with promptness and care.

Of course! Your delivery is on me, no strings attached.

Our products are thoughtfully crafted to deliver exceptional quality. While prices may vary, we strongly believe the investment is worthwhile for the long-lasting benefits you will enjoy.

We stand by the quality of our products. If your order arrives damaged or defective, please reach out to our customer support immediately. We will either replace the item or issue a refund. Your satisfaction is our priority.

At times, unforeseen circumstances beyond our control may lead to delays in shipping or processing orders. These factors could include unexpectedly high order volumes, adverse weather conditions, or disruptions in supply chains. While we make every effort to fulfill orders promptly and efficiently, we want to be transparent about the possibility of delays. Rest assured, we continuously monitor your order's progress and will keep you informed of any significant delays. If you have any concerns regarding the status of your order, please feel free to contact our customer support team for assistance. We appreciate your understanding and patience in such instances.

Our products are engineered for everyday protection, safeguarding your devices from common accidents such as drops or falls. They are not intended for repeated stress tests or intentional misuse. As such, our warranty does not cover damages resulting from such activities. We encourage the use of our products for their designed purpose, and we’re here to support you within the scope of our warranty for normal use cases.

The phone number on your bank statement is for verification purposes only. For any questions or support, please contact us via email at support@borcelle-tech.com. Thank you!